Urban Air Membership: How to cancel Urban Air and should you buy an Urban Air Membership

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Before you buy an Urban Air Membership, learn the three “hidden” ways to really cancel Urban Air Membership. You might be surprised.

Before we go any further: this isn’t an Urban Air hit piece. We actually really like Urban Air. However, we recently tried to cancel Urban Air Membership and were a bit surprised by what we found.

Loud and clear: you need to pay 12 monthly payments before canceling. There are some more limited options that allow you to cancel earlier, but we’ll outline those below.

Precisely, Urban Air says, “…you may cancel any time after making your 12th payment, and at least 10 days before your next payment.”

Cancel Urban Air Membership
Teddy loves Urban Air!

If you’ve got kids, you’ve probably at least heard of Urban Air – the indoor trampoline park that has countless trampolines, bouncing structures, foam pits and even go carts and a “Sky Coaster” (in some locations).

In Colorado, it has been a great respite for us during the winter months. Once you step foot into an Urban Air Park (or even the Urban Air Website): you are hit over the head with the option for Urban Air Memberships – promising a $1,260 value for only $20.99/month. Should you buy an Urban Air Membership and how do you cancel Urban Air Membership? Read on to find out more.

Should you buy an Urban Air Membership?

This is the first question you should ask yourself. Before COVID-19, this was a much easier question to ask (and make sure to read about how to cancel your Urban Air Membership BEFORE buying a membership, below).

What we pay for an Urban Air Membership

For us, before COVID-19, this was a really easy decision. We pay $7.99/month for the cheapest membership – The Basic Membership – both of our kids are under 5, so we took advantage of their little Toddler’s play time. Each time we went, it was $9.99, so it was a no brainer. They aren’t big enough to go any other time, so paying LESS monthly to go ONE time a month was a no brainer… until COVID hit.

Teddy - Ball Pit at Urban Air

Then, Urban Air closed and did the right thing: they paused our membership. However, when they re-opened, they restarted our membership. That’s what led us to look into the next session.

How to Cancel Urban Air Membership

This is where things get tricky. In your membership agreement, which no one ever reads (including us!), you signed up for a full year of Urban Air Membership.

In their membership agreement it says:

“MEMBERSHIP CANCELLATION. YOU MAY NOT CANCEL YOUR MEMBERSHIP DURING THE 12-MONTH INITIAL TERM EXCEPT AS PROVIDED HEREIN. After your 12-month Initial Term, you may cancel your membership at any time online at www.urbanairmembership.com.”

3 Ways to cancel before your 12 months is up

In short, there are 3 reasons (from my non-legal understanding – use at your own risk, I’m not a lawyer!) you can cancel Urban Air Membership:

  1. Death
  2. Disability
  3. You move more than 25 miles away from the location.

Notice what’s not in there? A global pandemic.

We thought it was odd when we called and it led us to a web form, but I’d bet we’re not the only people that have the same request.

But it looks like, unless you want to lawyer up, you are stuck paying for the Urban Air Membership until you’ve paid for 12 months. If you signed the agreement, it looks like it’s really difficult to cancel Urban air unless you’ve reached the 12 months or can cancel Urban Air for one of the three reasons listed above.

Urban Air Membership: Why is it like this?

I get it. If I was Urban Air, I’d probably have the same 12 month clause in my agreement, too. You know that if they didn’t – parents (and kids) would use it for Spring Break or Summer Break or Christmas Break and then turn around and cancel it.

We really loved going to Urban Air and I understand that all businesses are struggling now. We felt like it was a relatively clean and safe place to take the kids when they needed to get some energy out. Especially in the winter, you couldn’t beat the indoors (in Colorado!).

We wouldn’t hesitate to recommend Urban Air again once you feel its safe for your kids to be in such close proximity to other kids again. It’s a great place, with fair prices and a clean environment.

Bonus: What to wear to Urban Air

Urban Air has the hideous socks they ask you to wear, you could also look at some of our best wool socks, or Bombas (see our Bombas Review + Bombas Promo Code). Mr. We Tried It typically wears Public Rec All Day Every Day Pants (read our Public Rec ADED Pants Review and ADED Shorts Review) because of the zipped pockets – game changer! Mrs. We Tried It typically wears leggings (see our best leggings roundup).

Want some great short to bring with you? Read more in our Fabletics Review.

11 thoughts on “Urban Air Membership: How to cancel Urban Air and should you buy an Urban Air Membership”

  1. I had a FRAUDULENT Urban Air Trampoline Park monthly membership charging to my account. Customer Service was useless. I was told there was no membership under my name, email address or phone number however they were not able to verify this was a fraudulent membership. They wouldn’t even provide me with the location the fees were being charged from or the information associated with my credit card. I ended up canceling my credit card and opening a fraudulent investigation. I’ve never encountered such awful customer service. I’m so disappointed. I’ve never gone to this facility and will now never go.

  2. Your video/article says where to go to cancel the membership but does not show how to cancel it. I went to the website and was not able to find any links for canceling my membership. So ended up writing to customer service via “contact us”. It would be helpful if you can explain the steps involved in canceling the membership.

  3. You talk about the 12 months initial membership. Is that considered 12 calendar months or 12 active membership months. We got our grandchildren memberships for Christmas 2019 and they were only really active for maybe 4 to 6 months in 2020. But here it is 12 months later and I’m still getting billed. I will try to contact their customer service via email.

    • I’m not a lawyer, but the way I read it is “months billed” – so our Urban Air wasn’t open for a period of time and they didn’t bill us. However, when they did re-open, that’s when the clock started ticking again – if we went or not.

  4. I am trying to cancel my membership. My house will be more than 25 miles from an Urban Air. They asked for proof and the new address. They went by zip code…. Which is 16 miles on their end. My husband looked it up. Google Maps and Bing said 27 miles. Horrible customer service. I have had nothing but issues since day 1 of my membership.

  5. They are the worst. I have been trying to pause my membership fir weeks. I email and leave my number for call back and no response. They keep billing me. I can’t get through for weeks.

  6. We just went for a birthday but I didn’t see that it had to be a contract and I tried to cancel the membership about 5 months ago and they are still charging the card


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